You have connected to the SoloCigars.com website. In doing so, you agree that you accept these General Terms and Conditions and that you agree to be bound by such. These General Terms and Conditions are applicable to all orders placed through Solocigars.com. Any business transacted with SoloCigars.com will be governed exclusively by these General Terms and Conditions.
A. PROVISIONS GOVERNING THE ISSUANCE OF ORDERS AND CONCLUSION OF CONTRACTS
Article 1: Acceptance of General Terms and Conditions
Once a user (the "Customer") has filled out the Site order form and confirmed the order (the order is confirmed by clicking on order) then this will result in the full and binding acceptance of these General Terms and Conditions which will be the only terms applicable to the contract thereby entered into.
Article 2: Order confirmation and conclusion of contract
The Site contains at all times a commercial offering to sell certain Products, but this shall not be construed as a legally binding permanent offer. Thus, as explained below, a contract is only concluded when and if the order is confirmed by SoloCigars.com. Once the payment has been confirmed in accordance with Article 3 of these General Terms and Conditions, the order is accepted by SoloCigars.com. SoloCigars.com will confirm the acceptance of orders.
Acceptance or refusal, to accept an order will be forthcoming no later than seventy two (72) hours (only working days taken into account) after the receipt of the order. Moreover, SoloCigars.com reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem in completing the delivery.
Article 3: General Obligations of the parties
3.1 Obligations of solocigars.com
SoloCigars.com undertakes, once the order has been accepted, to sell the products set forth on the order (the "Products") and to deliver the Products ordered to the address indicated by the Customer. In relation to the above, SoloCigars.com undertakes to place the Products with the carrier of its choice not later than seventy two (72) hours (only business days are taken into account) after the order has been accepted. If the Product is not available for immediate shipping Solocigars.com will advise the customer via e-mail or phone.
3.2 Obligations of the Customer
The Customer shall clearly indicate the address to which the Products are to be delivered during business hours. The Customer undertakes to pay the stated price for the SoloCigars.com. Product delivery (price of the Products plus transport), as well as to pay, or have paid, directly to the carrier any additional amount that might arise due to custom duties, value added tax or other taxes due upon import into the country where the Products are delivered. All products purchased at Solocigars.com are for PERSONAL USE ONLY and NOT re-sale.
Article 4: Specific Provisions
4.1 Price, Invoice
The total price (the "Price") shown by SoloCigars.com on the order is definitive. The Price includes: the price of the Products, handling costs, and packaging. The Price will be in USD, any amounts stated in other currencies being only for the purposes of estimating the price in another currency.
4.2 Transport – Delivery-Delivery Schedule
The Product(s) will be delivered to the address indicated within a period of three (3) to twenty two (22) days (only business days taken into account). The delivery time given to the Customer by SoloCigars.com may vary depending on the country involved.
In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note indicating that it was unsuccessful in making the delivery and that the Customer should come to recover the Products at a location specified by the carrier.
SoloCigars.com will not, for any reason, be held liable for any deterioration in the Products due to a Customers failure to collect the Products in a timely manner.
Customers should accommodate to any laws or taxes applicable in their country and will take responsibility of any risks if they exist. Worldwide delivery guaranteed!
Please note that according to US law no Cuban cigars can be shipped into the US.
|Canada and Mexico
||7 - 10 days
|Asia / Australia
||7 - 14 days
||7 - 10 days
4.3 Shipping policy
Shipping price is 30 USD or its equivalent in other currency. Shipments made via traceable airmail service. Tracking numbers will be provided upon shipment. Depending on the products and amount ordered, there is usually a delay of 3-7 business days to provide the tracking number.
Please note that according to US law no Cuban cigars can be shipped into the US. We cannot sale to customers in the US.
4.4 Contact information
If you have any questions regarding your products and services please contact our customer service support via email [email protected] We will try to respond within next 48 hours.
Our Registered Address:,
ONTOBACCO VENTURE LIMITED
28 Worthy Lane
Mayfield TN20 1EP
4.5 Payment descriptor
*** The charge will appear on your credit card statement as SOLOCIGARS.COM, or NEXTPAY.COM depending on your method for payment***
Article 5: Disclosure
The Shipping time is approximate considered from the moment we ship the product from our Warehouse to its destination. We are not responsible for extra time held in Customs.
5.1 Transfer of Risk
The transfer of risk of the Products takes place when SoloCigars.com provides the Products to the carrier.
5.2 Qualification upon Receipt - Returns - Limited Rights to Reimbursement / Replacement
If you are not 100% satisfied with your purchase for any reason, you may return you order for 100% refund or replacement. Refund will be offered for all reasons including defective products, wrong quantity, wrong item shipped and/or freight damage. All refunds will only be issued to the card used to purchase or to the address and name from which a money order was sent. At least 95% of order must be returned to us within 7 days of receipt of product.
Customer has to contact customer service representative via email at [email protected] within a period of 72 hours of receiving the damaged product in order to receive a replacement or refund.
All returns of the products must be sent via CERTIFIED MAIL to:
San Antonio de Belen, Heredia
Customer must inform SoloCigars.com customer service via email about the tracking number of the package within 2 business days. Refund will be made as soon as SoloCigars.com receives the package.
5.3 Limited Guarantee
SoloCigars.com guarantees that the Products are genuine and that they have taken all the necessary care and attention to assure they correspond to the description that is given on the Site at the date the order was made. SoloCigars.com guarantees that the Products are of extraordinary quality and freshness. The above is the only warranty given by SoloCigars.com. No other warranties, whether express or implied, are given. In particular, SoloCigars.com as a distributor only does not warrant that the Products correspond to the specific expectations of the Customer.
5.4 Liability - Limitation of Liability
The Customer is personally liable for its choice of Products and after delivery is entirely responsible for the conservation and consumption of the Products. Also, SoloCigars.com will not be held liable for not respecting any laws or regulations in the country where the Products are delivered. SoloCigars.com is only liable for complying with Costa Rican and Panamian regulations relating to the Products. In any event, the liability of SoloCigars.com is limited to the lesser of the following amounts: 1) the direct damage suffered by the Customer or 2) the price of the order irrespective of the basis on which SoloCigars.com liability may be assessed.
Article 6: Invalidity - Force Majeure - Applicable law - Competent Courts
If any one of the clauses of these General Terms and Conditions are, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause.
Neither SoloCigars.com nor the Customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, and interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods.
These General Terms and Conditions are governed exclusively by Costa Rican law. All litigation or disputes between the parties shall be brought only before the competent court in San Jose, Costa Rica.
All material in this Website is protected by International Copyright law. It may not be reprinted in any form, or hosted on any Web Site without express permission from SoloCigars.com.
SoloCigars.com does not sell cigars to person under the age of 18 years. Each order must be accompanied by your affirmation that you are 18 years of age or older. Proof of age may be required prior to shipping your order.