Wed, October 28, 2009
Hi Larry.
Just wanted to thank you again for the cigars. They look great
Until next time
Best regards
Albert
Iceland
Fri, October 16, 2009
Hello Steven Alfaro
Just letting you know that I have just received my first order of the
Lusitanias, Im very happy with them and the service. Thank you. Im
still waiting on a tracking number for the Bolivar Belicosos Finos
Regards
Andreas M
Fri, October 16, 2009
Dear Steven :
Got my parcel yesterday right before dinner and I puffed one immediately,
its great and big thanks to all of you guys.
Sincerely,
Raymond T
Tue, October 13, 2009
Mr. Alfaro,
Thank you for an excelent service. I have received the cigars today and your service has been more than i expected.
I will be ordering again soon.
Regards,
Constantinos T
Sat, October 10, 2009
Hello Steven, thanks for your email. Yes i have received my last order in perfect condition and im very satisfied with the cigars. Before i place my next order of cigars can you email me with clearer instructions for me to carry out the bank transfer.
Regards Dan
Sun, October 11, 2009
Hello Nancy,
The cigars arrived on Thursday the 1st, the timing was perfect, from now on I will order on Monday so that I can have my cigars by the weekend.
You have a great help in ordering my cigars and I hope this relationship will continue.
Thanks for all your help
Skip K
Fri, October 09, 2009
Hi,SoloCigars Stuff
Im Higuchi.
The Cigars (which is Order Number: 12559) are Good
condition, Delivery time has no problem.
I enjoyed "Por Larranaga Petit Coronas" yesterday.
Thanks
Fri, October 09, 2009
I received the cigars and Im satisfied with the product. Thanks for
following up, Steven.
Ernesto
Thu, October 08, 2009
Hi Steven
I would like to thank you for the fast shipping and good service. My
order of 4 boxes of cigars was all in good ship and i recieved
them on the promise date. My fiance is very happy and he enjoy very much.
Your cuban cigars is so good.
Ed
Wed, September 30, 2009
Dear Sir,
I received the cigars and Im very satisfied.
Thank you for your concern and be sure that you will see me again soon.
Best regards,
Stavros M.
Thu, September 24, 2009
Steve, thank you once again for your excellent customer service. I received my cigars today in record time and in excellent condition. I got your message on my phone but unfortunately could not take the call at the time. Im sure you will be hearing from me again. All the best and my regards to the Solo Cigar team..
David C.
Wed, September 23, 2009
Dear Larry, my cigars finally arrived. They actually arrived in Sweden on the 11th but customs siezed them and ofcourse wanted their tax, and any tax due to the powers that be (government)...
Still much, much cheaper than in the shops, I have still managed to save thousands of kronor( Thats hundreds of dollars to you mate). However they are here and they are fine and Im looking forward to trying them all!!
Thank you for the birthday card it was a nice touch and I really do appreciate it.
All the best and thanks again, Chris... ps. Ta very much for the hat... Really very... Red!
Tue, September 22, 2009
Stephen
Good to talk. All the cigars look in great shape. Now that I know which is
which, I will smoke one this evening.
DLB
Mon, September 21, 2009
Hello Larry,
All paid, and I wish to thank you for the great service you personally provide.
Kind regards,
Michael H.
Wed, September 16, 2009
Hi Jose,
when ordering a box of 50 cigars, your website still indicated a quantity of 25...
thats all,
that is why I was asking you to check that the box was contained 50 cigars
thansk for your great service,
A+
Marc L.
Tue, September 15, 2009
The cigars arrived in record time....which I appreciate, and they seem to be in good order.....Thanks.
Steve T.
Fri, September 11, 2009
Yes I did and they look wonderfull but I have not smoked one yet!!
Thank you for your fast turn around...
Bruno C
Thu, September 10, 2009
Thank you for your inquirer. Yes I have received the order and am very satisfied. Appreciate the service and follow up.
Ralph J. G
Wed, September 09, 2009
Jose,
The cigars have arrived and are in good condition, doing fine in my humidor.
Regards
Michael N
Wed, September 09, 2009
Hi Steven,
Im happy to report that I got my cigars yesterday. The quality is fantastic. Ill definitely be placing another order soon!
Best regards,
Jay S
Tue, September 08, 2009
i received the cigars tuesday. everythng was in order. thank you.
MIKE G.
Mon, September 07, 2009
Dear Jose
I am completely satisfied with Solo Cigars. The products are as advertised, they arrive quickly and they deliver the satisfaction one expects from high quality products. Your website is excellent, easy to find the items needed and to pay for them using various methods.
So far, I think that the Siglo VI is the best cigar I have tasted so far. I will be trying others to compare but I think the Siglo VI will be hard to beat.
If I ever think of a way you can improve I will let you know, but as of today, all is well.
Thank you for your excellent customer service.
Best Regards
John
Sun, September 06, 2009
Hello Kattie.
I received my order last night.
Thank you very much.
Im satisfyied with your cigers.
Best regards,
Nobuyuki k
Sun, September 06, 2009 6:13 am
Dear Jose,
I received the 3 boxes of Robusto samples without any problem. Thank you for your fast and safe delivery. I will be intrested to make another business in the future again. I will come back to you with my new orders in the near future.
I would like to ask some questions about the future orders. What will be the transportation cost ? Will it be the same as you gave me the price with this order ? If not , what will it be ?
Thanks again for your business,
Best Regards,
Mustafa O
Sat, September 05, 2009
hello Mr steven thank you for the cigars very very well thank you Georges
Wed, September 02, 2009
gracias Steven como siempre muy buena atención de tú parte.
Seguimos en contacto que tengas buen día.
Lic. SALEM D
Fri, August 21, 2009
Mr Alfaro,
Thank you for your e-mail.
Yesterday I received the cigars from Swedish customs. Thank you for providing me with the invoice.
In the evening I smoked the first of the Punch Punch cigars I received. It was in perfect condition and very well made. I liked it a lot.
I have a special relation to Punch Punch since I was once introduced to cigars from a box of Punch Punch and spent the best parts of a summer holiday smoking my way through the box.
Best regards,
Orjan
Thu, August 20, 2009
My brother in Italy is a customer of yours and highly recommends your company. I would be very interested in having a slaes representative contact me. William B.
Thu, August 20, 2009
Gracias por todo Nancy,
Da gusto trabajar con gente tan profesional y tan eficaz como tú.
Te recomendare más amigos para comprar.
Para mí también ha sido un placer hablar contigo
Un saludo muy cordial
Ramiro L
Wed, August 12, 2009
Dear Nancy Moreno!
I was very satisfied with your service and with delivery time also. The pack was injured on the road, but the cigars were in perfect condition- thanks to the careful packaging.
Because of this I recommended Solocigars for my friends.
kindly regards
Gábor S
Thu, August 06, 2009
JUST THORT I WOULD THANK YOU ALL AT SOLO CIGARS JUST FINISHED MY SECOND COHIBA SIGLO 6
MY DEALINGS WITH SOLOCIGARS WENT WITH OUT ONE HICKUP.HOPE THIS IS THE BEGINING OF A LONG BUSINESS RELATIONSHIP
JOE G.
Fri, Aug 07, 2009
Excellent customer service
John B
Fri, August 07, 2009
Dear Jose
I found the labels. Very good system you have. I cant wait to smoke these after a few days. Thank you
John B.
Tue, August 04, 2009
I did receive the cigars yesterday, and Im happy with it as always. Thanks Steven!
Michael
Fri, July 31, 2009
Dear Jose
I just finished paying with Klikand pay. Thank you for the excellent service
John
Sun, August 02, 2009
everything is fine. Great cigars
Charles G.
Mon, July 27, 2009
Steven,
Everything arrived today in good order. Thanks so much.
Could you please tell me the color code for the Churchill selection? Id like the brand/specific cigar name for each one. Thanks.
Ill be writing to your manager later to tell him what a fine job you did.
Thanks again,
Alan
Tue, July 28, 2009
efectivamente steven, ya estan los cigarros en mi poder. Es un muy buen servicio!!
me gustaria pudieses solicitar a tu supervisor el que pueda enviarme alguna muestra de cigarro , (gift o regalo) que sea
edicion limitada año 2005 o anterior....estoy entusiasmado con estos cigarros y quiero probarlos para luego hacer una compra.
saludos
Aldo F
Wed, July 15, 2009 2:47 pm
Received the cigars on Monday in excellent condition. thanks for your expedient and excellent service.
Richard G
Mon, July 13, 2009
Larry,
The Montecristos arrived today and they are delicious! They are the real deal. If I was to learn later that they were not, I would have to say that they are a close second. I am very pleased with my order and will recommend you to others. I too will be buying more from you and your company in the future.
Thank you!
Bob Betts
Thu, July 09, 2009
Dear SoloCigars: WOW! Cant believe the cigars showed up already. Received them today and of course anxious to open them up. Perfect!!!
You can tell from the aroma the cigars that they are the what they are supposed to be. You have a customer, I already turned my brother
on to your site, and he has also ordered cigars. Thanks again, for the support and wonderful hearing from you. I enjoy knowing someone
is on the other side of a e-mail message. Unbelievable service!!!
Thanks again......paulg
Sat, July 04, 2009
hello mister huntington !
I have all my order (cohiba+partagas). my order is just arrived (this morning 04.07.09). No problem ! very nice !
Im very happy, it was very quickly ! You are a very good professional !
my bill is paid (delivery in my account) . Its ok for me !
I contact you soon for another order ! I like cuban cigars !
thank you very much for your service.
have a very nice day !
best regards.
mister jack
Fri, June 26, 2009
ME HAN LLEGADO YA LOS VEGAS ROBAINA UNICOS, MUCHAS GRACIAS POR EL SERVICIO Y LA PRONTITUD. LES SEGUIRE COMPRANDO MAS HABANOS EN OTRA OCASIÓN.
UN SALUDO Y MUCHAS GRACIAS
MIGUEL P.
Thu, June 25, 2009
Nancy, received my order on the 22nd. Everything was great. I have already referred you to a couple friends.
It will be a month or so before Ill need more but if you have something special come up not on the web page please Email me. Thanks again, you have a new customer.
Jon
Sun, June 21, 2009
Yes Nancy I have received my cigars and are in good condition.
Thanks
CArmelo L
Sun, June 21, 2009
My dear Nancy,
its allo ok. The cigars arrived in good conditions and i can sey that
the delivery time is ok (infact the first time, when the cigars were
delivederd, my office - Saturday - was closed).
So, i can say, that its all ok.
Thanks al lot.
By by
Stefano.
Sun, June 21, 2009
Dear Mrs. Nancy
Thank you for your concern!
The cigars arrived friday in good condition. My youngest daugther, has stolen the cap. The keychaín will be used when I get a humidor closet -
the key will then be set in your keychain.
SoloCigars has become a part of my life. You have the best cigars and are
fast and reliable.
Best regards from Denmark
Bjarne von O.
Fri, June 12, 2009
mr.larry,rectbi el envio a tiempo.muchisimas gracias.atentamente joan r.
Mon, June 08, 2009
hola Steve,
hoy han llegado los Partagas y Trinidad, como siempre en optimas condiciones y un buen grado de humedad ( llegan mas secos que en invierno, claro, pero todavia en un limite mas que aceptable). con los calores del verano, en Europa y las cajas parando, a veces en almacenes o camiones, algunos vendedores a qien compro puros no habanos, estan entroduciendo en las cajas de envio unos bolsito "boveda" o similares que mantiene una humedad ideal para una pequeña cantidad de cigarros ( una o dos cajas) durante un par de semanas , mas que suficiente para el envio. estas bolsita valen unos 1.5 dolares y realmente no seria mala idea usarla para envios a Europa donde, ahora, el calor seco puede realmente poner en peligro unos envios que se atrasen un poco... comentaselo a tu supervisor, a ver que dice...
tu servicio sigue siendo impecable y por ello te doy las gracias, los puros llegaron justo a tiempo porque mañana me voy a Italia por unas semanas a visitar mi famila. estare en contacto contigo, como siempre, y a mi vuelta recibiras mi nuevo pedido.
un abrazo
Toto.
Wed, May 20, 2009
Hello Nancy!
Today my cigars were released from customs.
Thanks to you, doing exactly what I asked, I got away from customs with a lot less money to pay.
I am extremely satisfied with your service!
When I dont have to spend 100s of dollars on customs and taxes, I can buy more cigars from you, more often!
Thanks!
Roy
Tue, May 19, 2009
HI Jose,
Just smoked one bolivar petit Coronas.
Good combustion,beautiful colour of wrapper,good flavour and taste like a Bolivar must be.
And are fresh.
I m satisfied.
Bye
Gregori
Mon, May 18, 2009
Hi,
Cigars are arrived.
are in good condition and fresh.
thanks a lot
Gregori V -Italy
Wed, May 13, 2009
Hi Maxwell,
I rate service as excellent, about the only way I think you could improve it would be give away the cigars instead of selling them. I will probably be making another order in the next day or so, it will be through the web site and it will probably be one of your specials involving Cohiba Siglo VI and/or Robustos. How do I go about making sure that I get the discount?
Regards
Michael N
Tue, May 12, 2009
Hello Steve,
First of all thank you for my pervious order, the cigars arrived in perfect condition and I am very satisfied with them.
Hilton
Sun, May 10, 2009
thanks Maxwell,
I just completed the order,
great service from you again
A+
Marc
Fri, May 08, 2009
I had one this morning.
Thats what a good cigar is all about. It was awsome.
Thank you for your followup on my delivery problem. Better late than never.......
Don
Thu, May 07, 2009
thanks, I just received my shippment and I am happy with the product...well done.
Butch
Fri, April 24, 2009
I'm a very HAPPY MAN!!! Thanks to Mr. Grant. he contacted me about their products.We talked, acouple of times,gave me a great deal.Got my Cohiba's VI, and the churchill samplers.Shipped to my door 3-4 days (U.S.) safe and still fresh! He said to give them about week to let them re-adjust to new location (humidor)not in a hurry so I waited a few weeks, box came in little later.This company is the real deal!! The cigars are OFFICIALLY REAL!! Tell all your friends to get with Mr.Grant and the great customer support staff(If the cell phone companies had this kind of support the would not get any complaints. Great Job!!! Solo Cigar crew.
Thanks Gerard
Tue, April 14, 2009
Dear Larry,
Just a note to say thank you for the amazing service. Nobody does it the way you do.
Great cigars. Unprecedented service. I have switched to Solo for good. Thanks for
keeping me in great cigars! You are the very best.
Gratefully,
Geoff C
Mon, April 13, 2009
Recebido en perfecto estado. Gracias.
Alexandre B
Wed, April 08, 2009
Steven,
Thank you for all your assistance this afternoon. While I expect these cigars to last me through the summer months I hope to buy from you again later in the year. Your prices are very good and you were a pleasure to work with. Thank you especially for giving me the discount. I was prepared to pay the $205 and would not have known about the availability of the special price without your bringing my attention to it. This gives me confidence in you and makes me want to do business with you again. When you treat people well it creates loyalty. You are a smart businessman.
You also have a blessed day.
Happy Good Friday and Easter to you.
Sincerely,
Mike E.
Wed, April 08, 2009
Received my Monte's N°5 this morning, in a perfect shape, as usual
Fast and Serious...
kisses from Belgium
Frédéric B
Tue, April 07, 2009 5:07
hola Steve,
hoy han llegado las dos cajas del último pedido, como siempre en perfecta condiciones y justo a tiempo para poder degustar los nuevos puros en estos días de fiesta, muchas gracias.
por lo que se refiere a visitar tu país, es algo que definitivamente tengo previsto, en mi próximo viaje a honduras y Nicaragua( que hago para visitar vegas y fabricas de puros) intentare incluir Costa Rica y definitivamente te avisare con tiempo para ver si podemos conocernos personalmente.
un saludo y que tengas buenas fiesta (que te diviertas en la playa y fumes algún buen puro a mi salud...)
tu amigo
Antonio.
Tue, April 07, 2009
hola Steve,
gracias por tu email, si la verdad es que el ultimo pedido llego muy rápido, y esto que tambien ems era rapido pero nunca tanto como el ultimo, en cuanto a visitar tu pais, estoy convencido que me gustara, muchos amigos mio norteamericanos apasionados del surf han visitado la costa pacifica de Costarica y le ha encantado y yo he mirado un poco en internet y me parece un sitio ideal, ademas me encanta la gente sudamericana con que me encuentro siempre muy a gusto ( al contrario de los Españoles que a veces ...) yo poseo un apartamento en Buenos aires donde paso algun mes cada año y ahi estoy muy comodo( buena comida, mucha herencias de mi pais, Italia, y mujeres esplendidas...ya sabes, yo soy soltero...)
deifnitivamente puedes bajar a tu website todos los comentarios mios que te apetezcan, lo que te comento en mis emails es la pura verdad y no podria estar mas satisfecho con tus servicios asi que, adelante...te aseguro que siempre hablo muy bien de vosotros a gente de aqui que compra puros pero la gente aqui, en general, no esta acostumbrada a las compras online, tienen miedo que les engañen, que la aduana, ...1000 historias y asi muchos prefieren comprar puros habanos en estancos a precios ridiculos o ( la mayoria ) compran cigarros no cubanos pero no de los excelentes que hay ( yo tambien compro muchos de los mejores del mercado) sino porquerias como Vegafina o parecidos que se venden mucho aqui y que se parecen a fumar un papel de periodico...Bueno, para gustos hay colores.
otra vez , que tengas unas buenas pasquas y un saludo hasta el proximo pedido( despues de las vacaciones)
un saludo
Antonio
Mon, April 06, 2009
hola buenas tardes
envio e-mail para agradecer su profesionalidad y brevedad en el envio del pedido a nombre mio "meritxell l"
gracias por todo y un cordial saludo!!!
Thu, April 02, 2009
Recebido en perfecto estado. Gracias.
Alexandre B
Thu, April 02, 2009
Steven,
I got the Cigars, thank you so much for your support and for your time.
Also the cigars are in a very good condition.
Have a nice weekend.
Regards,
Marc
Wed, April 01, 2009
Dear Steven,
I received cigars today.The courrier is better than the last other one.
Ciagrs are fresh and good condition.
Bye
Vinicio G
Wed, April 01, 2009
Dear Mr. Jose.
You solved the problem in a few hours!
Thanks for fantastic service - you are part of very trustworthy organisation.
Best regards to you - but also to Karina and Nancy for previous sevices.....
Bjarne von O.
Fri, March 27, 2009
Mr. Huntington,
Wish you a nice day!
Cigars have arrived.
Great job, thank you!
Regards,
Lubos M.
Tue, March 24, 2009
Hola Steve,
Gracias por avisarme, seguramente te pasare un pedido mante de que cierre la semana.
Por cierto, hoy, sdespues de almorzar disfrute , ocn un buen cafe italiano, de un La Fuerza, tu sugerencia ha sido mas que acertada, que puro!. sedoso, con un gusto a cafe muy distinguible, un final intenso, perfecto! entiendo porque has sido incluido por Cigar Aficionado en la lista de los mejores 25 cigarros del año...
Evidentemente tu y tus colegas sabeis de lo que hablais, asi que para el proximo pedido, una vez indicado el tipo de vitola que busco me dejare giar otra vez por tu experiencia( y no suelo hacerlo normalmente...)
gracias por todo, hasta pronto,
Un salud,
Antonio.
Tue, March 24, 2009
Hola Steve,
Acabo de recibir los Fuerza y Edmundo, como siempre en perfecta condiciones y grado de humedad excelente , y como siempre , estoy muy satisfecho con el servicio que me brinda tu empresa.
Gracias por todo, laproxima semana te mandare un email con mi proximo pedido ( probablemente unos piramides y doble coronas).
Un saludo
Antonio.
Fri, March 20, 2009
Received my pack an hour ago in a perfect shape
thos Reyes are looking gorgeous, tonight will be a great night.
Many thx
Frédéric
Thu, March 19, 2009
I received my order on Tuesday of this week (Montes #5). I like the quick
delivery. It was awesome. You do not have to worry about sending the
original box or rings for anything that I order in the future. I have
several humidors that I can keep each brand separate.
Again,
I appreciated the quick delivery time. I think it only took (3) days. Keep
up the good work.
DUKE L.
Tue, March 17, 2009
Dear Larry,
Just came back from a trip and found that the cigars had arrived in the meantime. Thanks again for your services.
All the best
Kai
Mon, March 09, 2009
Hi,
Thank You for your excellent customer service. I will be placing a new order tomorrow and would like the new authorization form. I would also like to know how do I receive the discount on my next order? and how much of a discount will it be? Thanks again for your help.
Regards,
Shakeya C.
Fri, March 06, 2009
Dear Sirs,
many thanks for your fast and friendly service.
The cigars are in best shape and were delivered very fast.
Thank you all at solocigars for this service.
Sencirely Yours
Carsten K
Wed, February 18, 2009
order arrived in great condition!!!!!!!!!!
TNT is the way to ship!!
Thank You!!!
Chris N.
Thu, February 12, 2009
Dear Sir,
My name is Ahab S, and I am a very loyal customer from Australia.
The reason I am writing to you is to express my thanks and admiration towards your sales assistant Pauline.
The customer service industry around the world in the many countries I have been to, is generally very poor. Assistants are either overly friendly and smile to much while at the same time being of no use at all, or they are bored and rude and once again no use at all.
In my experience when I receive treatment like this, I simply do not go back there again, whether it be a local supermarket or the Meridian Hotel in Dubai, if the service is not good, I can spend my money elsewhere.
A few weeks ago, a male employee who was formerly in Paulines position, disappointed me greatly by displaying a very poor attitude, At that moment I decided that I wad not going to continue buying from SoloCigars, however, for some reason I had to call back and was lucky enough to speak with Pauline.
Since that time she has been courteous, polite, friendly, respectful, helpful and always manages to make me feel like an appreciated customer. She is a credit to herself and to SoloCigars and without her I would now be spending thousands of dollars elsewhere to buy my cigars. If it were in my power I would grant her some form of award or some show of gratitude, as her level of service is a real rarity today.
In my company we have an old saying:
"It takes years to build up a good customer...
and seconds to lose one."
Yours Sincerely,
Ahab S.
Tue, February 10, 2009
Received my cigars today. Must thank all your staff for the care and attention in processing my order.
The cigars were perfectly packaged (Robusto Sampler) and arrived in perfect condition.
Would highly recommend your service and products.
John W
Thu, February 05, 2009
DEAR LARRY,
LET ME SAY ONCE AGAIN HOW MUCH I AM GRATEFUL TO YOU AND YOUR COMPANY AND I HOPE TODAY IS THE BEGINNING OF A LONG LASTING PROSPEROUS
RELATIONSHIP BETWEEN US.
YOUR PROFESSIONISM AND CUSTOMER-FRIENDLY ATTITUDE IS A HUGE ASSET TO
SOLOCIGARS. LARRY , YOU ARE A REALLY GOOD MAN !
REGARDS,
STEVEN SC L.
Sat, January 31, 2009
Dear Larry, Dear Karina,
I received over the last three days your three parcels, which all arrived nicely and without any problems. Thanks for your excellent service We will certainly do more business in the near future.
All the best
Dr. Kai S.
Sat, January 31, 2009
Dear Pauline!
I am very gratefull to you for making that extra effort! Both myself and my cigar-club friends will remember the solocigars.com name for a very long time! I may never buy in bulk from anyone else! Again I thank you for your personal and exeptional service! You enhanced the positive impression your site and previous contacts had given me. Now all I have to do is lean back enjoy these great cigars!
Best wishes from norway!
Matias A. J.
ps: If you want to use this mail or any other in your testimonials part of the site, feel free to do so. I stand behind every word of it!
Fri, January 30, 2009
I CONFIRM THAT THE TWO BOXES OF CIGARS I ORDERED HAVE BEEN RECEIVED IN THE MORNING OF 29/1/2009 IN PERFECT CONDITIONS .
YOU GUIDES DID EVERY THING FROM SALES TO PACKING, CUSTOMS DECLARATION AND SHIPPING ALL IN A PROFESSIONAL WAY. REALLY A JOB WELL DONE.
STEVEN SC L.
Fri, January 30, 2009
Larry,
Thanks for the response, and thanks for the help in modifying the shipment. I appreciate your flexibility and willingness to work with me. Youve earned my respect and loyalty.
Trent P
Sun, January 11, 2009
Hola Mis Buenos Amigos,
Very glad that your business went so well for you in
December. Its great to see good companies doing so
well with their sales efforts. I still send all my friends
to buy Cigars from you.
Dios Bendice y Toma Cuidado,
Steve P.
Thu, December 25, 2008
Hello,
I received the cigars right on time and in a perfect packaging.
Thanks.
Mrs Sylvie P.
Thu, December 25, 2008
To Whom It May Concern:
I have had the pleasure of working with Larry Huntington. He is a very diligent, handling professional responsibility with integrity. Larry is quite personable while working with his clients. Mr. Huntington is organized, efficient and is eager to go out of his way to deliver an outstanding customer service product. Larry Huntington he is an invaluable asset to his employer and is reliably committed to his customers. I believe he would be an invaluable member in any profession he undertakes and would hire him without hesitation should the opportunity present itself.
If you have any need for further communication please do not hesitate to contact me.
Sincerely,
Frank A. P
Mon, December 22, 2008
Dear Allejandro,
A short e-mail to wish you and your family, friends and loved ones a very safe and Merry Christmas, and a very happy and prosperous New Year.
Thank you for the great deals you have supplied me with, and I look forward to MANY more dealings in the coming year. I am sure that I can count on you to acquire the very best products at the very best prices for me. I have already expressed a genuine serious interest in a number of products, (some of which are not yet in stock), and you can be certain that as long as you are able to continue to beat the competitors on price and service, I will remain a VERY loyal client for many years to come.
In the meantime, enjoy the holiday season, and I look forward to speaking with you again in the new year.
With sincerest regards,
Ahab S
Mon, December 22, 2008
Hi Karina.
Today I received the Siglo V in perfect conditions. Surely the TNT courier is expensive, but is working very very well.
Thanks also to you for all.
Merry christmas and happy new year.
Paolo B
Sun, December 21, 2008
Hola
Perdoname no se escribir en ingles, sola es para felicitarles todo ha funcionado correctamente, han ganado un cliente.
Un Saludo y gracias por todo.
Josep R.
Fri, December 19, 2008
LARRY, MUY BUENAS TARDES..
TE AGRADEZCO MUCHO,LOS PRONTOS ENVIOS DE LAS CAJAS Y TAMBIEN GRACIAS,POR TU EXELENTE TRABAJO CONMIGO
QUE ME HAS BRINDADO,DURANTE ESTE AÑO!!!
TE DESEO FELIZ NAVIDAD PARA TI Y TU FAMILIA, Y PROSPERO AÑO NUEVO, SIEMPRE ACOMPANADO CON UN TOQUE DE BUEN HABANO!!!
SALUDOS DMITRY.
Fri, December 19, 2008
Thanks Eric and Alejandro for all three cigars I recently received in good condition. As of to-date, I was able to smoke only the first one(San Cristobal - El Morro) a few days ago with my friend, JIM. As you will see below, I attached his comment on the cigar. I also felt similarly. It was an excellent cigar! Thanks again.
The other two, MC-especial and Sancho Panza-Molino, I still have not had the chance to perform the test-drive yet. Before start smoking, I have to find the appropriate time and mood: this will take some time during coming holiday period. I sincerely hope they are just as good as El Morro. Soon, I will let you know.
Meanwhile, I noticed that the second shipment(MC-Especial) was opened by US Customs, but the box was not opened. And few cigars in the box of Sancho Panza-Molino had the wrappers torn/split near the head of the cigars. Do you have any idea why?
Wish you all the good things for the remaining year and the coming 2009.
Thanks for your patience.
Vincent
p.s., dont forget to send me few different kind of very good quality sample Cubans when they are available in Jan. 2009.
December 19, 2008
Vincent, First, nobody would be able to determine if a cigar was an authentic Cuban without actually buying it in Cuba from a government store. However, to the extent that it can be determine by just smoking one, Id say that this cigar is probably a legitimate Cuban.
(1) Has a wonderful aroma to the extent that others comment on it
(2) Has wonderful burn, ash, and draw
(3) Has wonderful flavor and shows great complexity all through the smoke from end to end
(4) Has a tremendous finish and leaves one wishing it would last a bit longer. I smoked it all the way down until it was burning my lips and finger, and it never lost its good manners.
(5) It was a profoundly good smoking experience
I havent had a chance to look this cigar up in my Cuban encyclopedia, but Im certain that it will indicate all good things
Thanks for the great smoke!!!!! Youve got a winner here! From ur best cigar buddy,
Jim
Tue, December 16, 2008
Thanks Karina,
You come highly recommended from several good friends. I look forward to a
long and enjoyable relationship.
Mark R.
Tue, December 16, 2008
No problems...Important is to solve problems...
P.S. I have put cigars in humidor...very good flavour...
Thanks and best regards
Paolo
Mon, December 15, 2008
Oh thank you very much Karina, you have just proved to me how professionnal you are.
So please can you proceed with the cohiba Double Corona or the Cohiba Esplandidos.
I will be waiting your confirmation.
Thank you again
Hayssam E.S
Fri, December 12, 2008
Ok muchas gracias. Estare de vacaciones para cuando llegue imagino. Cuando regrese le confirmare la recepcion del mismo.
Comentarle que estoy encantado con el trato recibido y espero que de aqui en adelante nuestra relacion sea muy cordial.
Un saludo desde el otro lado del Atlantico.
Feliz y prospero año nuevo
Antonio
Thu, December 11, 2008
Chère Mrs Karina,
Je vous remercie pour votre professionnalisme et dès la réception de mon colis je pense que tous les cigares que je fumerais viendront de chez vous car je compte bien passer dautre commandes;Merci encore à bientot.
Fabrice G.
Wed, December 10, 2008
Hello, Larry
Got your confirmation.
Thanks for your helps today and the past times. i believe that your personal coordination really improved the service quality. hopefully, you can keep doing your good job with your passion.
Best regards and have a wonderful holiday season,
Ken
Tue, December 09, 2008
Dear Mrs.Karina
The package arrived yesterday in perfect condition......
Around the world with SoloCigars in less than 8 days....
Best regards from Denmark
Bjarne V.O
Tue, December 09, 2008
Hello again, Larry
I would like to take the oportunity to thank You very much for providing excellent service!
In my opinion there are a few keywords wich are very important to me, regarding my business-associations, and that is:
- Quick respons, and reply to mails I send
- Offer good and competetive products/prices
- Be able to offer personalized service
- Be able to get things done, as soon as everything is settled
- Be able to let the customer feel important and preferenced
- Last, but not least, friendly and polite custom relations
I can asure You that You have fulfilled all of the points above, with good margin!
And I will strongly recomend Your talent as an excellent sales agent! So it is my pleasure to write this recomandation!
Once again thank You very much for great service, and I am looking forward for Your reply!
Best regards
Mr Helge A. L.
Mon, December 08, 2008
Thanks,Karina.For the free gifts.
Ive received my cigar cutter that came together with 2 boxes of Cohiba
Reserva,and also the calandar.
Wishing you and your folk a Happy Holiday Season.
Saw
Wed, December 03, 2008
Once again you made my purchase memorable! Thanks Again Larry!
C. Celestine
Wed, December 03, 2008
Thanks for the prompt and professional service you provided me today.
In the future I will continue to order directly with you.
Best Regards ,
Bradley B .
Mon, December 01, 2008
Larry,
Thanks so much for your call and the personalized customer service you provided me when you relayed the latest information on current sales.
It
was a joy hearing from you and I want to thank you for how you made the complete transaction go simple, quick, and seamlessly. Have a great
Holiday season and I look forward to hearing from you again in the future.
Mike H
Thu, November 27, 2008
Dear Sirs,
I would like to inform you that your employee Mr. Huntington was extremely helpful and I would like to congratulate you for his kind service.
Sincerely yours,
Goran L.
Greece.
Tue, November 25, 2008
Hello, Mr. Larry Huntington
I just received all the cigars Ive orderd and I want to say that all are in perfect conditions, so I have to transmit you just simply THANK YOU!
Best Regards
Dan P
Mon, November 24, 2008
Hi Larry!
Thanks again for all the wonderful help with my orders. I feel very assured that you are handling my orders in a fast and safe way. Talk to you soon on my next order.
Tim D
Mon, November 24, 2008
Wanted to say THANK YOU!!!!
Not only did my delivery come super quick but you have the nicest most helpful people (Alejandro) to help sort out peoples queries.
Im very impressed with the Quality of the cigars and the website is excellent. It is very easy to navigate with some excellent ideas for Christmas gifts. It has made my shopping much less stressful than the normal panic.
Solocigars.com ...what can i say that hasnt been said before... brilliant service and value for money, as always utterly reliable!!!
Fabio C.
Thu, November 20, 2008
Muy señor mío,
Me han comunicado que me han devuelto el importe de la compra que no pude
recibir por ser retenido en Correos en España y posteriormente devuelto a
ustedes.
Les agradezco mucho esta decisión y espero, tan pronto como sea
posible, volver a hacerles algún pedido. Siempre me he sentido muy bien
atendido por ustedes y no he dejado de recomendar sus servicios a otros
aficionados a los cigarros.
Muchas gracias y un saludo.
Ignacio C.
Wed, November 19, 2008
Dear Karina
You are fantastic!
Thanks
Bjarne von O.
Tue, November 18, 2008
Dear Alejandro,
I hope that this e-mail finds you well and in the best of health. I am looking forward to receiving my first purchase of Chiba Sublime Cigars, and thank you for you assistance and the EXCELLENT price.
Ahab.
Fri, November 14, 2008
Mr. Larry Huntington assisted me with placing my order, he was very helpful and informative with my phone call.
Ron
Thu, November 13, 2008
Larry,
I would like to comment on my experience with SoloCigars, and the impeccable service I received from you.
You were extremely courteous throughout the ordering process, and provided instant and helpful follow up regarding any questions I had and the status of my order.
I will ONLY be using SoloCigars for my cigar purchasing moving forward, and will be requesting you by name to work with again.
Sincerest thanks on your flawless service!
Cecilia
Wed, November 12, 2008
Larry,
It was great speaking with you yesterday. I really appreciate the service you provided me in the sale of the Montecristo #2 cigars. Not only were you knowledgeable in the cigar area, but you assisted me greatly in the tourism of Costa Rico. I hope to vacation there soon and I appreciate the information you provided.
Thanks and I hope to speak with you again soon.
Sincerely,
Marc B
Wed, Nov 12, 2008
Hello Larry,
Thanks for your help in gettinmg my orders processed... Iy is my pleasesure to purchase my cigars from solocigars... You have been most helpfull and in the future i will be certain to ask for your services again.
Thanks Again, Rich M
Tue, November 11, 2008
Dear Karina,
I would like to thank you for having send my order with TNT. I received my cigars in perfect condition and would like to thank you for all your effort and assistance.
I will definitely be placing my next purchase of cigars at Solocigars.
Once again thanks for your service!
Kind Regards,
Garrett K
Mon, November 10, 2008
Thanks Solo Cigars for the Romeo&Julietta Churchills which i won in your Sept contest hope you have more contests in the future.
Roger
Sun, November 09, 2008
Hello Larry,
I am so glad to hear that Solocigars is so supportive to their dealers and your cooperative attitude is what most business partners are looking for.
I am sure we can develop a successful business relationship and would like to take this opportunity to vouch for Larrys assistance to reflect customers
feedback and the manner in which the matter is settled.
Terence
Fri, November 07, 2008
Mr. Huntington, I just wanted to drop you a line and say THANK YOU for your prompt and excellent service to my problem.
As I pointed out in my earlier Email, I received a gift of a Cohiba Humidor and it was damaged on the front corner and the glass was broken out of the hygrometer. My plans were for this box to be displayed on my office desk. The damage took away from the prestige of the humidor. After receiving my photo you were quick to respond and send me another humidor that arrived quickly and with no damages.
I operate in the service industry and know situations happen and I hope people never judge my company by our mistakes but rather how we respond to them. As far as I am concerned you and your company have proven there are still companies that care about the customer.
Again, Thank you for your quick response and resolution to my problem. Now, the box looks as good on the outside as it does on the inside (full of Cohiba cigars!).
Regards,
Pat R
Thu, November 06, 2008
Dear mr Larry Huntington
please i would like to inform you that i am very satisfay with your help
and with our corporation for one month now..
thank you for your time
best regards
GEORGIOS M
Wed, November 05,2008
to the staff at solo cigars,just to say thank you very much for the fine box of cohiba sublimes i recently purchased from you,I received them the week after I ordered them,well done on the prompt delivery,thank you very much once again,look forward to purchasing more cigars from you soon.
earl f.
Sat, October 25, 2008
just a note to inform you that Ive got my cigars today, perfect packaging
and quick shipping (7 days) .
thank you, and Ill look forward to buy more cigars shortly.
with my best regards
andrea d
October 17, 2008
Karina...
El paquete llegó esta mañana; estoy muy agradecido por el seguimiento que le dieron a mi pedido, todo llegó completo, si acaso abierto por Aduana de México, pero íntegro. Si desean, pueden publicar el siguiente testimonio:
These folks at SoloCigars are top notch in their customer service. Ive been buying from them regularly for almost three years and when my latest order got lost en route to Mexico, they went above and beyond great customer service to provide me with pinpointed shipping details until the package arrived safely. Make no mistake, Ill recommend them always. Oh, and by the way, their selection and prices are superb. Kudos!
Gracias, Karina, por un excelente servicio a clientes.
Leopoldo L
October 14, 2008
You guys are the best. Recieved both re- shipments last week. Iam and will remain a loyal customer. Thank You.
Dionisio I.
October 13, 2008
Wow!!! Gracias Karina.. eso es customer service! Mil gracias...
Leopoldo L
October 13, 2008
Im mailing you to let you know i am really pleased with the delivery time and the cigars i got siglo VI
and cohiba piramidas absolutly excellent ,
you can garantee that im gonna buy for a long time from you guys and will definitly recommend to others
cheers for the service
hadi O
Thu, October 02, 2008
GREETINGS
I HAVE TO SAY WORKING WITH EDWARDO AND KARRINA HAS BEEN JUST A DELIGHT. EVEN WHEN A SHIPMENT GOES A BIT WRONG . THEY BOTH ARE SO NICE AND FRIENDLY AS A NEW CUSTERMER I DIDENT EVEN MIND A BIT OF A MIX UP.. MY THINKING IS WITH A STAFF LIKE THIS ANY NEW COMPANY IS BOUND FOR GREAT THINGS....
REGARDS JAY R
September 30, 2008
...
When should i expect the 30 cigars that came with this box? The Sublimes were fabulous!!!
Thanks
C.S
September 30, 2008
I had advised Armando G, a friend of mine in Colorado, about your web site and the ability to purchase quality products from you. I talked with him today and he is very pleased. I continue to recommend your site to others.
Regards,
James (Jim) H.
A QUIEN CORRESPONDA..
BUEN DIA.
SOLO LES ESCRIBO PARA,FELICITARLOS POR EXELENTE SERVICIO QUE ME HAN BRINDADO SUS AGENTES DE VENTAS,
EN ESTE CASO LARRY.,QUE A PESAR DE QUE HA TOMADO MI CUENTA ULTIMAMENTE,HA RESPONDIDO A TODAS MIS DUDAS Y PREGUNTAS EFICAZ Y EFICIENTEMENTE,DANDOLE SEGUIMIENTO A MIS PEDIDOS ANTERIORES.
SALUDOS CORDIALES
DMITRY M
Just wanted to let you know the solo girl pics are getting HOTTER!!!! Love them, keep tehm coming. Thanks!
John H.L
Dear Sirs,
I’m a customer of yours and I’m writing to tell you that I’m delighted with Mr. Huntington’s service!.
He is very helpful and I am always glad to place my orders with him.
Thank you very much for your kind service,
Best regards,
Goran L.
What happened to the other blonde babe!? This one is hot too but man, that last one with the picture of her backside…. Mmm ….
Sincerly,
Kenny E.
would like to express my sincere gratification for Mr Huntington’s support up to now.
He was very accurate on his communication, helpful and he answered every question I had straight away.
I am looking forward to receiving the boxes in a good condition with a high quality of cigars into them.
Kind Regards,
Akis P.
Dear Solo Cigars, I would love to win these cigars, so please enter me!
I absolutely love your new web pages. Ive allways known Solo for the best cuban cigar prices & selection, but know with the Solo girls....WOW! I visit the website daily, even if my humidor is full. Thanks Solo for the great eye candy. Please keep it coming! Your Solo Girls are the best on the web.
Thanks,
John H.
I think your "skin" promos are fantastic.
I look forward to your e-mails.
I dont know if I like the blond or the brunette better.
Harold
PS. The Cohiba humidor arrived. It is beautiful.
Hope to receive a copy of the calendar!
Comentarios: Dear Solocigars
I am an avid cigar aficionado, a persuit developed through the help of friends who hail from the region of Cuba. It was my great fortune that I located your site and have since then been graced with the pleasure of shopping with Solocigars.com. Your sales and service are second to none.
Now, with the addition of the stunning Solocigars Girls, your website has my undivided attention. I find myself eager to see what breathtaking advertisement I wlll be able to enjoy with each email sales notification. You have, without question, captured and retained my friends and my business with your tasteful, user-friendly and tantalizing Solocigars new skin website. It makes referrals to your site that much more rewarding and enticing.
Sincerely with thanks
Frank P.
Definitely gets the attention. I used to scan your email specials. Now I study them much more carefully.
Keep up the good work!
George
I THING YOU DO GREAT JOB, THE CHANGE ARE SUPER & GIVE US BETER MOOD TO CHOOSE CIGARS,, WITH NICE VIEW(girls!!)
MANOLIS K.
The new site looks good with the exception of one thing. When I slide my mouse over the menu bar on the left side of the page and the description of those items appear in the lower area of the website, you cant read the words due to the images behind them. I would recommend you remove the images and keep it as a black background or remome the words all together. As I say to all my fellow website techs, " Make it bubba proof, and Im bubba!"
Other then that, you all have created a very sexy website and definantly have my approval.
As far as any other orders at this time, I currently have a large amount of cigars I need to smoke before I place another order. But remember, Ill always be a solo cigars customer. You all have always taken good care of me and my orders and Ill continue to make Solo Cigars my company of choice!
Regards,
Dave S.
Sirs,
The new look is awesome, beautiful women and incredible smokes. I just convinced a friend to try you and he was not only impressed with the price, but was also blown away by the quality of your products. Keep up the fine work, and Id love to chill out with the Chill Out girl.
Kevin C.
BE YOUR WORD...IT IS ALL THAT YOU REALLY OWN.
Dear Sirs,
Good morning!!
I would like to congratulate you for your site and products, it is really fantastic!!
With best regards,
Ilias P.
I think the new skin advertising is very nice. It is of course sexy without being vulgar. I think it is a nice representation of the lifestyle we would all like to live.
Please enter me into the drawing.
"Abe" G., Jr.
Dear Solocigars,
Just a quick email to tell you that the new look website looks fantastic. The inclusion of Solocigar Girls is sexy but also very tasteful.
Im sure the new site will be a tremendous success.
Please enter me in the raffle for the Cohiba Magicos Maduro 5.
Kind Regards.
Mark
I like the new skin promo, the only question is which skin tastes better? Well to tell the truth we both know!
Michael M.
My comments on your “skin” is that it is most attractive.
It makes me want to look at every one of your e-mails.
Keep up the skin!
Harold
I think the new skin promo is great… Know I open all emails to see what they are advertising.
John M.
A QUIEN CORRESPONDA..
BUEN DIA.
SOLO LES ESCRIBO PARA,FELICITARLOS POR EXELENTE SERVICIO QUE ME HAN BRINDADO SUS AGENTES DE VENTAS,
EN ESTE CASO LARRY.,QUE A PESAR DE QUE HA TOMADO MI CUENTA ULTIMAMENTE,HA RESPONDIDO A TODAS MIS DUDAS Y PREGUNTAS EFICAZ Y EFICIENTEMENTE,DANDOLE SEGUIMIENTO A MIS PEDIDOS ANTERIORES.
SALUDOS CORDIALES
DMITRY M.
Hi there,
The marketing genius you guys have is unparralled in the cigar world.
Every other retailer goes on about the cigar flavours , sizes etc etc.
You guys have got it right!
Well done.
Kind regards,
Colin H.
P.S. The Girls are all Gorgeous!
Mon, Sep 01, 2008
I just want to thankyou. I have been a customer for a while and already I have refered 15 different people to you. They as well as I are extremely satisfied with the quality as well as the pricing. Thanks, again,
Ron S.
Mon, Sep 01, 2008
I have been a customer of Solo Cigars for about 2 years. I know when I want the best Cubans delivered to my door every time, at the lowest cost, I can count on Solo. Not only am I guaranteed a fresh product, but I know if I have any problems getting the cigars I want, I can pick up the phone and Ill get the best customer service on the web. Cigars that are sold out are always back in stock before I have to place an order somewhere else, and Im sure to get an email or a phone call as soon as they are in. I would highly recommend Solo Cigars to anyone looking for a quality smoke at the right price. Thanks Solo! John Hlucky
Tue, Sep 02, 2008
SOLO CIGARS IS WITHOUT A DOUT THE BEST CIGAR COMPANY IVE DEALT WITH,ALLWAYS SWIFT WITH MY ORDER AND THE FRESHEST CIGARS AND THE MOST PRODUCTS. I DEAL WITH NO OTHER COMPANY. THANKS SO MUCH FOR BEING MY "SOLO CIGAR" COMPANY...LOOKING FORWARD TO MANY YEARS OF SERVICE........TOM
Tue, Sep 02, 2008
I have enjoyed cigars from Solo Cigars for years. Their cigars always arrive in a timely fashion, in good shape and fresh ready to smoke. Their prices are by far better than any other on line company I have check around the world. I have only had a problem with one brand that I ordered from them and they quickly corrected the problem to my up most satisfaction. They are a great company to do business with, very friendly and they will stand behind their product. What more could you want from a company.
Terry G.
Wed, September 03
As an on line customer I would like to say that I had an excellent experience in shopping for Cuban Cigars with great value for money and very pleasant customer services. I am enjoying my Cuban Cigars every day and will be back to shop for more with great deals.
Sincerely Yours,
T. Saabi
Wed, September 03
Enteno escrivir en espanol, que lo prefiero mucho mas que ingles, estoy muy feliz de ser uno de los mejores clientes seria muy bueno si usted me lo podria demostrar tambien con un regalo.
Asi como està hecho el sito me gusta muchissimo, sobre todo la facilidad para hacer los ordenes, bueno me encantan tambien las chicas que utilizen como testimonial, el servicio de despacho es muy rapido por lo meno hasta hora.
Saludos
Alessandro F.
Wed, Sep 03, 2008
Mis queridos amigos.....excelentes productos....grandes ....grandes fotografias......ESPECTACULARES!!!!!!
Y por supuesto....los mejores habanos.......
felicitaciones
atte
ALDO F.
Wed, Sep 03, 2008
Solocigars.com llegó a mi por casualidad tratando de averiguar y
conocer mas sobre el mundo del puro. Con gran curiosidad y reconozco
que con un poco de desconfianza realicé mi primer pedido hace ya unos
6 meses y , sorpresa , llegaron a mi domicilio unos hermosos y
sabrosos habanos que no demoré en degustar y compartir con un par de
amigos amantes de los puros. Desde ese día "solocigars.com" ha tomado
mucha importancia en vida realizando ya varios pedidos y disfrutando
mis horas de descanzo con un maravilloso y autentico tabaco cubano,
muchas gracias por brindarme la oportunidad.
Sinceramente
Claudio F.
Thu, Sep 04, 2008
HELLO SOLO !!!
Very nice new website , very good service, good team,<< let`s go solo!!!>>
Pierre G
Thu, Sep 04, 2008
I just want to say how much I enjoy your cigars as well as your service. I would have to say in my opinion my favorite cigar would be the Monticristo #2. I say this is my favorite for a couple of reasons, one it is a torpedo my favorite size in a cigar. The second reason would definetely be the taste it has, a wonderful nutty slightly spicy medium bodied taste. I can enjoy this cigar any time of the day, due to the fact that it is not to powerful yet not too mild either. I enjoy everything from mild to full as long as it is quality tabacco.
Sincerely, Richard Cama
Sun, Sep 07, 2008
“Truly the best cigar company in the world. The freshest stock on hand. Delivery is always prompt. Only the finest Habanos are sold by Solo and the price is always right!”
Thank you.
Norris
August 29, 2008
First of all i would like tocongratulate you over the dedication that you show at your customers, even mewho havent bought anything, yet.
I visit your site oftenand i have noticed all the radical changes and additions that you have made.
I should underline thatthe female factor gives credits to your business and certainly was worth to beincluded in the site.
KindRegards.
T.K.
August 27, 2008
I love your ads
Im with you guys forever.
Michael F.
August 13, 2008
I keep full trust in solocigars and I am looking forward to smoke a good cigar of yours before the end of the summer.
All the best to you and your team,
Thomas
August 8th, 2008
Love the new website looks amazing, as does the extremely beutiful woman you have on your home page, I may have to come visit Costa Rica if the ladies look like that there! LoL I really like it, very easy to navigate clean and crisp. I think you will do very well.Like your new and improved logo think it looks great too!
All the best:
Xanthos M.
August 8th, 2008
Saludos,es un placer ver un site tan bien hecho.
Efrain G
August 8th, 2008
Just a quick email to say the new look website looks fantastic.
Regards
Mark B.
July 29th, 2008
Dear Solo Cigars,
I just received the Diplomaticos #5s that I won in your history contest. It is a great short cigar. As always, thank-you for your great service,
Jeff K
