Where do you ship to?
We ship worldwide with guaranteed delivery.
Before placing an order please note that tobacco laws are completely different in each country. There are countries where importation of Cuban goods or cigars as well may be prohibited. Make sure you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad.
We do not assume any responsibility for any taxes, delayed shipments or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system.
How long will it take for my cigars to arrive?
We ask for 5-7 business days for delivery from the time of shipping (not including weekends or public holidays). We usually ship your cigars either on the same day we receive your order or the day after. If there is going to be a delay in shipping because we are out of stock for example we will contact you and give you the option to cancel.
For Customes from Asia and Italy we will be able to send cigars via TNT, with 2-3 business days delivery.
TNT service is only available for customers from Asia and Italy ONLY. Please contact us for rates via TNT.
Does the color wrapper affects the taste of the cigars ?
There is up to 70 different colors of the cigars. Cuban cigars have numerous wrapper colors. For example, the Montecristo No. 4, Habanos Cuban cigar is manufactured with dozens of wrapper color variations, from green, to claro, to brown, to brown turning dark or brown turning reddish to maduro and rarely oscuro (dark).
If you request a specific wrapper color when ordering, we will do our best to select the color you requested when possible. Concerning the selection that you have on hand, from light brown to dark brown, the tobacco blend of the Cuban cigar is the same regardless of the wrapper coloration. Wrapper coloration does not affect the power, the strength or the taste of any Habanos Cuban cigar (wrapper leaf accounts for 3% of the overall taste of your cigar). Remember the age of a cigar will have far more influence on the flavors and power of your cigar. A young Montecristo No.4 (0-6 months) does not taste, burn or have the same power as a Montecristo No.4 with 3 years of age just as as it will not taste, burn or have the same power as a Montecristo No.4 with 5 years of age.
Are the cigars ready to be smoked when the cigars arrive?
For an ideal smoke, we do recommend that you allow your cigars to rest in your humidor for up to a week, in order to recover from the stress of shipping. Remember cigars are living matter. The fermentation process continues and your cigar continuously evolves. Give them time and they will come round. An appropriate humidor is essential in order to properly store and age any cigar.
How do you ship? How long does it take to receive my order?
We ship either express 5-7 day signed courier with online tracking number or TNT to Asian Customers . In both cases we guarantee you will receive your package safely and with out delay, typically shipping from our locations to you in 24-48 hours. For more information see our Shipping & Payments page.
What happens if my cigars do not arrive?
We ask you to be patient, the quoted times are not written in stone and can change due to circumstances out of our control. If a shipment does not arrive within 20 business days, we will give you the option to either request a refund or reshipment. If the you choose to have the package reshipped, you will be waiving your right to a refund in the event that any of the packages do not show up at all. If both orders arrive at their destination, we will charge you for the reshipment as well as the original order. Please contact us if you are in this situation and we will begin the process.
Do your cigars come in the original packaging when shipped?
Yes. We only ship in original boxes to all countries except USA. To avoid any problems with the US customs we will send separately Cigars and Rings with the original box.
What form of payments do you accept?
We accept VISA, AMEX, JCB and MASTER CARD cards. Also you can pay using Bank Transfer (Wire Transfer) and Western Union or MoneyGram. You can place your order online and chose one of those methods or contact our customer service team that will provide you with the payment instructions.
Do I need to have any certificate to import cigars?
No you don’t, if the customs opens the package they will just inform you about the import fees that you will need to pay.
What happens if I am not satisfied with the cigars you sent me ?
If you are not completely satisfied with our products, you may return your purchase within 7 days of receipt in its original packaging for an immediate and full refund or exchange. You must return at least 95% cigars you have order! In this case contact our customer service team via email or phone and they will provide you instructions to return the cigars.
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